Shipping Policy
Shipping policy
Yes! We ship worldwide!
Not only that, but we also offer FREE Shipping on orders over $50! To qualify, your order merchandise total just has to be over $75 after your extra savings are applied. Haven’t got $50 in your basket? Check out using our alternative delivery methods for $7.99 on US/International standard delivery option.
It will take 1-3 business days to process your order after confirmation, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders the same day. Please allow up to 3 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the carrier.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend's address).
COUNTRY
CARRIER & TIMING
TRACKING LINK
United States
USPS, 7-14 Business Days
USPS Tracking
Canada
Canada Post, 7-18 Business Days
Canada Post Tracking
United Kingdom
Royal Mail, 7-18 Business Days
Royal Mail Courier Service
Ireland
An Post, 7-18 Business Days
An Post Tracking
Australia
Australian Post, 7-18 Business Days
Australian Post Tracking
German
German DHL, 7-18 Business Days
German DHL Tracking
New Zealand
New Zealand Post, 7-18 Business Days
NZ Post Tracking
France
La Poste, 7-18 Business Days
La Poste Tracking
Spain
Correos, 7-18 Business Days
Correos Tracking
Italy
Poste Italiane, 7-18 Business Days
Poste Italiane Tracking
Japan
Japan Post, 7-18 Business Days
Japan Post Tracking
Other International
International Shipment with Tracking, 10-31 Business Days
International Tracking
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at Support@donniebig.com. as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
RETURNS
By placing an order at DonnieBig, you are responsible for the cost of return shipping back to DonnieBig. Please refer to our return policy for further information on how to return your packages.
Yes! We ship worldwide!
Not only that, but we also offer FREE Shipping on orders over $50! To qualify, your order merchandise total just has to be over $75 after your extra savings are applied. Haven’t got $50 in your basket? Check out using our alternative delivery methods for $7.99 on US/International standard delivery option.
It will take 1-3 business days to process your order after confirmation, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. We do NOT ship orders the same day. Please allow up to 3 business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. We cannot be held accountable for any delays caused by the carrier.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend's address).
COUNTRY
CARRIER & TIMING
TRACKING LINK
United States
USPS, 7-14 Business Days
USPS Tracking
Canada
Canada Post, 7-18 Business Days
Canada Post Tracking
United Kingdom
Royal Mail, 7-18 Business Days
Royal Mail Courier Service
Ireland
An Post, 7-18 Business Days
An Post Tracking
Australia
Australian Post, 7-18 Business Days
Australian Post Tracking
German
German DHL, 7-18 Business Days
German DHL Tracking
New Zealand
New Zealand Post, 7-18 Business Days
NZ Post Tracking
France
La Poste, 7-18 Business Days
La Poste Tracking
Spain
Correos, 7-18 Business Days
Correos Tracking
Italy
Poste Italiane, 7-18 Business Days
Poste Italiane Tracking
Japan
Japan Post, 7-18 Business Days
Japan Post Tracking
Other International
International Shipment with Tracking, 10-31 Business Days
International Tracking
You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at Support@donniebig.com. as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
RETURNS
By placing an order at DonnieBig, you are responsible for the cost of return shipping back to DonnieBig. Please refer to our return policy for further information on how to return your packages.